Marks & Spencer: nice yield, shame about the growth

By Phil Oakley Jul 10, 2012

Phil Oakley

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Most pundits expected Marks & Spencer’s (LSE: MKS) trading statement to be quite downbeat. And it didn’t disappoint on that score.

You might think this is no great surprise - the economic backdrop is pretty miserable, after all.

But looking further out, we are starting to wonder whether the company has the right assets and business model to thrive. Can it lift it profits to a higher level and keep them there?

History suggests that this will be difficult.

As you can see from the chart below, general merchandise continues to be a problem for M&S. Like-for-like sales fell by 6.8% during the first quarter of this financial year. Bad weather and a recession haven’t helped matters, nor has its self-inflicted buying problems in womenswear.

M&S like-for-like sales (%)

Marks & Spencer like-for-like sales

But this business has been losing momentum for over a year now, while competitors such as John Lewis have fared a lot better. Until M&S can fix this part of the business, it will continue to hold the company back.

Trouble is, putting things right will not be easy. For example, trying to work out what clothes will be a hit with customers every year is tough, if not impossible. The marketplace remains fiercely competitive with lots of price-cutting and promotions. Even companies that get it right have to work hard to make money in these sorts of conditions.

M&S has identified that its stores are difficult to shop in and is spending lots of money to make them more appealing. But it needs to do more than this. It needs to broaden its appeal beyond its typical 30 to 70-year-old customers. How it does this is another matter.

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Food is M&S’s great strength – but can it exploit it?

The company’s food business is still doing well. At a time when sales at the likes of Tesco and Morrisons are falling, M&S’s reputation for high quality food is intact. It looks sensible for it to devote more space in its stores to selling foods.

But this is where M&S runs into difficulties. Does it have the right type of stores to grow strongly?

It has nearly 400 Simply Food stores that are great if you want to buy a sandwich at lunchtime or just a few items, but a lot of its 243 high street stores don’t lend themselves to big shopping trips.

Marks & Spencer share price

The town centre locations mean that it’s not easy to buy a trolley full of food and take it back to the car. Waitrose or Sainsbury’s are much better suited to this.

The management team at M&S knows all of this. They seem to be doing their best to make things better. But they can only work with the assets that they have. Investing in places such as India and China should help profits, but the UK business looks like it’s stuck in a rut.

Last year M&S’s profits didn’t grow, and City analysts expect no change this year either. But their expectations of 8.7% growth next year might be too optimistic as well.

The dividend yield on M&S still looks good

So with rampant growth looking unlikely over the next few years, that leaves the dividend yield of 5.3% as the main attraction. This yield is covered twice by profits and looks safe, as long as general merchandise sales don’t collapse. Its substantial freehold property portfolio also means that it doesn’t face the problem of paying large rents that some struggling retailers face.

However, don’t expect dividends to grow much, unless the company finds a recipe for profits growth.

The shares have been drifting towards their 52-week low of just over 300p and trade on just over nine times projected earnings. If you’re looking for a solid share with a decent yield, then the downside risk from here looks quite low (although of course, that’s no guarantee the shares won’t fall further).

But if you’re looking for growth, you might be better to put your money elsewhere. I looked at some solid British companies to put on your watchlist in a recent issue of MoneyWeek magazine.

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Published in Share tips | More articles by Phil Oakley

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  • 1. John Nottingham

    (11 July 2012, 11:40AM)  Complain about this comment

    What M&S need to do - to strengthen their food sales especially - is to wake up to the obvious fact that they need to do home deliveries. This is as self-evident as the need to accept mainstream credit cards, another area where M&S were extremely slow off the mark.

  • 2. John

    (11 July 2012, 12:11PM)  Complain about this comment

    I don't know why M & S don't consider becoming a proper supermaket chain, with a complete range of food and drink being the main offering, with just a few clothes for sale on the side, much like you get at Tesco or Sainsbury,and quite being a clothing retailer. They've got enough out of town stores with decent parking to make a viable idea.
    Let's face it, their food is the best, whilst their clothing is pretty much well rubbish. M & S should leave clothing to those retailers that understand style and fashion, and concentrate on what they do best: food.

  • 3. Jim Buyrle

    (11 July 2012, 12:51PM)  Complain about this comment

    There are not complicated reasons why M&S is going down the pan. It's obvious to long-time customers.

    Once upon a time you knew you could go into M&S for any clothes you needed and come out satisfied with the quality and the price. It was a simple fact of life. Somebody I knew had a rule for Christmas shopping: go to M&S and don't come out until you've got everything.

    Over the years quality of product and reliability of quality control have declined. It has been going on for years. M&S's answer has been to increase prices, cut quality further where they don't think you would notice, paint their stores a different colour and hope to get by on their old reputation.

    Shirts got shorter and meat pies got thinner. Steadily, the loyal customers have been alienated and found better places to go. Meanwhile, M&S puts Joanna Lumley on TV telling you how it's been a great success bringing in your old clothes.

    Don't get me started on Tesco.



  • 4. Martin

    (11 July 2012, 12:56PM)  Complain about this comment

    John - Not every shopper is aged between 14 and 24, nor every shop on the high street has to pander to "style and fashion".

  • 5. Richard

    (12 July 2012, 09:47AM)  Complain about this comment

    Haven't bought any clothes in M&S for years. Tried many times but they never have my size in stock. I'm pretty much in the middle of the size bell curve here so its poor merchanising and execution. Agree about the quality and slowness to change. They seem to have drained their "moat"!

  • 6. B Cusmans

    (12 July 2012, 01:20PM)  Complain about this comment

    I have tried.......to buy clothing in M & S for some time now. The style (what style?) quality and selection of sizes has become impossible. At one time if you saw an item in M & S and liked it, you could pop back a few days later and still manage to purchase it in the correct size, this just does not happen anymore. And who is responsible for Per Una? Again this section has become dated and out of touch, I cannot decide what age range it is trying to attract. Clearly M & S need some help from consumers, on a panel with all different age ranges and people involved, not just sit there and wait to notice that they have got the wrong buyers in situ, because clearly they have.

    So M & S get yourself organised and connect with your public on a new level, ask the right questions and sort yourselves out......would be a shame to just end up as yet another foodstore!

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